Reputation
Create a positive image for your brand
Vicinus’ e-reputation management tools help you better manage, track, and respond to reviews, building customer trust and loyalty
Why does online reputation matter?
97%
Consumers search online for local businesses
Source: Central Street Digital
87%
Consumers might reconsider a purchase decision upon encountering negative reviews about a business online
Source: TrustPilot
95%
Consumers express trust in a business with a positive reputation
Source: Status Labs
Benefits to businesses with positive online reputation
Build trust and confidence by showcasing positive customer reviews and testimonials
Create a dependable brand image by promptly responding to negative reviews
Improve your products and services by analysing meaningful customer feedback
Boost SEO rankings by building a strong online image
Increase sales and revenue by leveraging positive reviews
How Vicinus works
Centralized dashboard for easily monitoring reviews
Track real-time data related to customer interactions and engagement with your brand from one place. This means you can efficiently monitor customer reviews without the need to check multiple platforms separately.
Auto-responder feature for responding promptly to feedback
Respond to positive and negative reviews swiftly to demonstrate your commitment to customer satisfaction. The Auto-Responder feature generates automated responses to your reviews, so your customers feel valued and heard—resulting in a positive customer experience
24/7 Review monitoring to enhance real-time customer communications
Vicinus’ Reputation Builder uses advanced learning machine technology to monitor reviews in real time. As soon as a review is posted, Vicinus instantly analyzes the content, gathers meaningful insights, and provides notifications to your business
Machine learning sentiment analysis for dynamic response optimisation
Vicinus uses Artificial Intelligence (AI) to identify and respond to reviews appropriately. This tool interprets whether a review is positive or negative by analyzing the language used such as key phrases, people, brands, and events
CRM-Sourced insights for increasing positive reviews
Vicinus draws customer interactions and feedback from CRM and identifies satisfied customers. This helps you actively manage and enhance your online presence and boost the overall volume of reviews from happy customers.
Names that have trusted us
What they have to say about us
"Vicinus has helped us grow the Hyperlocal channel for the Reliance Trends network of stores. It provides us with a good toollkit to manage Trends network of over 2400 stores and grow it manage and grow the hyperlocal channel for 2000+ stores."
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Frequently asked questions
Reputation management involves actively shaping and maintaining your brand’s image online. It includes monitoring reviews, addressing customer feedback, and promoting positive content.
Vicinus is an AI-powered hyperlocal marketing tool designed to enhance your local online presence. It offers a suite of features such as real-time management of business profiles, SEO-friendly location pages, reputation tracking, and more. By using Vicinus, businesses can streamline their online visibility, manage multiple locations effortlessly, and engage with customers effectively.
Vicinus is an AI-powered hyperlocal marketing tool designed to enhance your local online presence. It offers a suite of features such as real-time management of business profiles, SEO-friendly location pages, reputation tracking, and more. By using Vicinus, businesses can streamline their online visibility, manage multiple locations effortlessly, and engage with customers effectively.
Vicinus is an AI-powered hyperlocal marketing tool designed to enhance your local online presence. It offers a suite of features such as real-time management of business profiles, SEO-friendly location pages, reputation tracking, and more. By using Vicinus, businesses can streamline their online visibility, manage multiple locations effortlessly, and engage with customers effectively.
Vicinus is an AI-powered hyperlocal marketing tool designed to enhance your local online presence. It offers a suite of features such as real-time management of business profiles, SEO-friendly location pages, reputation tracking, and more. By using Vicinus, businesses can streamline their online visibility, manage multiple locations effortlessly, and engage with customers effectively.
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